Dialog Health | Trust Center

Dialog Health Trust Center

Dialog Health embeds security and compliance as core non‑functional requirements across every feature and function of our platform. Our iterative development methodology ensures that all releases not only expand capabilities but also reflect our commitment to security, privacy, compliance, and scalability. Please reach out to [email protected] to request compliance related documents.

Compliance

Subprocessors

Atiba

Microsoft

Cloud, Office365, Operating System

SecurePixels

Software Development

InfoBip

Text messaging services. Email, SMS, RCS

Atlasian JIRA

JotForm

ZOHO

Zoho provides customer relationship management, sales tracking, and internal project and case management tools supporting business and operational workflows.

Monitoring

Continuously monitored by Secureframe

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Compliance

SOC 2 Type 2

HIPAA

Change Management

Secure Development Policy

A Secure Development Policy defines the requirements for secure software and system development and maintenance.

Production Data Use is Restricted

Production data is not used in the development and testing environments, unless required for debugging customer issues.

Change Management Policy

A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Configuration and Asset Management Policy

A Configuration and Asset Management Policy governs configurations for new sensitive systems

Availability

Business Continuity and Disaster Recovery Policy

Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Information Security Policy

An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.

Performance Review Policy

A Performance Review Policy provides personnel context and transparency into their performance and career development processes.

Disciplinary Action

Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.

Code of Conduct

A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.

Acceptable Use Policy

An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.

Internal Control Policy

An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.

Information Security Program Review

Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.

Confidentiality

Data Classification Policy

A Data Classification Policy details the security and handling protocols for sensitive data.

Data Retention and Disposal Policy

A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Vulnerability and Patch Management Policy

A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan

An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment and Treatment Policy

A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Vendor Risk Management Policy

A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

Network Security

Network Security Policy

A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Unique Access IDs

Personnel are assigned unique IDs to access sensitive systems, networks, and information

Access Control and Termination Policy

An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.

Encryption and Key Management Policy

An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Physical Security

Physical Security Policy

A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.